Process Automation & Optimization Specialist
About the role
The Process Automation & Optimization Specialist plays a critical role in advancing digital transformation efforts by combining process expertise, analytical thinking, and automation technologies. This role partners with cross-functional stakeholders to assess current workflows, design scalable solutions, and lead initiatives from concept through implementation to enhance efficiency, accuracy, and overall business performance.
Responsibilities
Automation Opportunity Identification & Planning
Proactively evaluate business processes to identify automation and optimization opportunities that reduce manual effort, improve accuracy, and increase scalability
Partner with business stakeholders to understand pain points, inefficiencies, and operational risks
Work with RPA Lead to maintain a prioritized pipeline (roadmap) of automation initiatives aligned with business objectives
Process Analysis & Design
Map current-state processes and identify improvement opportunities using data analysis and stakeholder insights
Design future-state workflows that incorporate automation, system enhancements, and process standardization
Ensure solutions align with enterprise systems (e.g., SAP) and organizational standards
Implementation & Execution
Lead end-to-end delivery of automation initiatives—from concept, requirements, and design through testing, deployment, and stabilization
Collaborate with IT, RPA developers, and data/AI teams to integrate AI models, machine learning capabilities, or intelligent automation components into solutions
Monitor project timelines, risks, dependencies, and ensure successful execution
Optimization & Continuous Improvement
Track performance metrics and KPIs using advanced analytics and AI-driven insights to measure solution impact
Identify continuous improvement opportunities using predictive analytics, trend analysis, and AI-generated recommendations
Ensure sustainability, documentation, and knowledge transfer for implemented solutions
Stakeholder Collaboration & Change Management
Act as a liaison between business stakeholders, IT teams, and automation resources
Communicate progress, benefits, and impacts of automation initiatives to leadership
Support training, adoption, and change management efforts to ensure successful implementation
Requirements
Bachelor’s degree in business, Information Systems, Operations, or related field
Experience in process improvement, automation, or operations
Understanding of business process mapping, workflow analysis, and optimization techniques
Experience with automation tools (e.g., RPA, workflow automation platforms)
Familiarity with enterprise systems such as SAP (P58 experience preferred)
Ability to manage projects from concept through implementation
Analytical, problem-solving, and organizational skills
Excellent communication and stakeholder management skills
Preferred Qualifications
Knowledge of digital transformation or large-scale system implementations
Knowledge of Lean, Six Sigma, or continuous improvement methodologies
Experience with data analytics and reporting tools (e.g., Qlik, Power BI)
Background in service operations, contracts, or data quality initiatives
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time