Business Process Automation Specialist

What You'll Own

• Partner with department leads to identify high-impact manual workflows and quantify the cost of the status quo.
• Translate ambiguous business problems into scoped, deliverable solutions, push back when a process needs redesign before it can be automated, and evaluate best practices across teams to eliminate redundant work.
• Build custom tools across the Google ecosystem (Apps Script, Sheets, Docs, Forms) as our primary internal SME.
• Create automated handoffs between teams using Zapier, Make.com, and Asana, for example, a completed Supply Chain task that triggers a Catalog notification with all required inputs pre-populated.
• Build integrations across Asana, HubSpot, Google Workspace, Slack, and Looker Studio to eliminate manual data entry and keep data in sync in real time.
• Automate recurring end-to-end processes like client onboarding, reporting pipelines, and internal HR workflows and error-proof inputs across the org with validation, guardrails, and exception handling.
• Identify where LLMs can replace manual analysis, summarization, categorization, or extraction work and build production AI workflows for use cases like client feedback categorization, meeting transcript analysis, and document parsing.
• Drive adoption of new systems through training, documentation, and hands-on end-user support.
• Write and maintain SOPs and runbooks so every workflow is fully transparent, easily supportable, and immediately transferable.
• Partner with IT and Business Systems on shared infrastructure, access controls, and tool governance.

What You Bring

• Bachelor's degree in Business Administration, IT, Computer Science, or equivalent demonstrated experience.
• 5+ years in business process improvement, automation, or systems integration; high-growth or multi-client environment preferred.
• Strong proficiency with Google Apps Script (JavaScript), advanced Google Sheets, and at least one no-code platform (Zapier or Make.com).
• Hands-on experience with Google Workspace, Asana, Looker Studio, HubSpot, and at least one LLM API or AI tool.
• Working knowledge of REST APIs and webhooks, including authentication, pagination, and rate limiting.
• Ability to translate vague business problems into scoped, shippable solutions — without needing a fully written spec.
• Comfortable challenging stakeholders when a process should be redesigned rather than automated.
• Proven ability to ship high-impact MVPs iteratively rather than over-engineer from the start.
• Amazon Seller Central, SP-API, or e-commerce operations experience a plus.