Process Analyst (Contract)

Key Responsibilities

• Document current-state processes, workflows, handoffs, decision points, roles, and pain points.
• Support development of future-state process maps, standard operating procedures, job aids, and process documentation.
• Create clear, structured materials that help stakeholders understand process steps, ownership, dependencies, and expected outcomes.
• Maintain process inventories, action trackers, issue logs, and documentation repositories.
• Analyze existing workflows to identify bottlenecks, inefficiencies, duplication, and process gaps.
• Support the Process Lead in developing recommendations for improved workflows and operating practices.
• Gather and synthesize stakeholder input to support process design and decision-making.
• Evaluate the impact of proposed process changes on teams, systems, timelines, and business outcomes.
• Collect, organize, and analyze process performance data, metrics, and status updates.
• Support development of KPIs, dashboards, and reporting materials to monitor process effectiveness.
• Track progress against process improvement actions, adoption activities, risks, and open issues.
• Prepare summaries, presentations, and analysis to support stakeholder discussions and leadership updates.
• Affiliate with rollout of new processes, procedures, templates, tools, and best practices.
• Support training and enablement activities by developing materials, guides, and documentation.
• Help stakeholders understand new process expectations and provide follow-up support as needed.
• Cook with documentation is accurate, accessible, and kept current.
• Cook with stakeholders to ensure documentation is accurate, accessible, and kept current.

Required Qualifications

• 3+ years of experience in process analysis, business analysis, operations analysis, process improvement, or related roles.
• Experience documenting current-state and future-state business processes.
• Strong analytical skills with the ability to identify gaps, trends, issues, and improvement opportunities.
• Experience creating process maps, SOPs, workflow documentation, reports, and presentation materials.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment while managing multiple priorities.
• Strong attention to detail, organization, and follow-through.
• Proficiency with Microsoft Office tools, especially Excel and PowerPoint.

Preferred Qualifications

• Experience in utilities, electric energy, power generation, infrastructure, data centers, or capital project environments.
• Experience supporting site selection, project development, permitting, interconnection, asset planning, or infrastructure-related initiatives.
• Familiarity with Lean, Six Sigma, continuous improvement, or operational excellence methodologies.
• Experience using tools such as Visio, Lucidchart, Miro, Smartsheet, Jira, SharePoint, or similar process and collaboration platforms.
• Experience supporting change management, training, or adoption activities.