Process Analyst

What’s Under the Hood

GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Based in Dallas, TX.

In short

This role ensures the organization runs smoothly by building, maintaining, and improving Standard Operating Procedures (SOPs) while driving clear communication, operational readiness, and alignment across teams. You’ll act as a key connector between Operations, Product, Compliance, and frontline teams to make sure processes are documented, understood, and consistently executed.

In long

• Partner with functional leaders and frontline teams to develop, maintain, and continuously improve SOPs that are accurate, actionable, and aligned with real-world execution
• Conduct process reviews and stakeholder interviews to validate that SOPs reflect current practices and are easy for end users to follow
• Owning SOP governance, including documentation standards, approval workflows, audits, and ongoing updates
• Drive accountability across teams for SOP accuracy, consistency, and timely updates
• Build and maintain a centralized, searchable repository for all SOP and operational documentation
• Lead operational readiness for new initiatives, system updates, and process changes, including documentation, communication, and training coordination
• Collaborate with Operations, Product, Compliance, and Change Ambassador teams to ensure successful rollout and adoption of changes
• Create and distribute clear, effective communication related to process updates, system enhancements, and policy changes
• Monitor feedback and operational performance to identify documentation gaps, process improvements, and training opportunities
• Independently manage projects, timelines, and stakeholder engagement to deliver on key initiatives

So What Kind of Folks Are We Looking For?

• Strong communicator who can translate complex processes into clear, digestible documentation
• Hightly organized and detail-oriented with a passion for accuracy and consistency
• Collaborative partner who thrives working cross-functionally with diverse teams
• Proactive problem-solver who identifies gaps and drives continuous improvement
• Adaptable and comfortable navigating change in a fast-paced environment
• Self-starter with the ability to manage multiple priorities and deliver independently
• Influencer who can drive alignment and accountability without direct authority

The Specifics

• 3+ years of experience in operations, process improvement, business operations, or SOP/documentation management
• Proven experience developing, maintaining, and governing SOPs in a cross-functional environment
• Experience working with operational teams and leadership to document and improve end-to-end processes
• Hands-on experience managing documentation systems or knowledge repositories (e.g., SharePoint or similar platforms)
• Experience supporting operational readiness for process changes, system implementations, or transformation initiatives
• Strong background in stakeholder management, cross-functional collaboration, and change enablement
• Experience creating operational communications and supporting training or adoption efforts
• Demonstrated ability to manage projects, timelines, and competing priorities independently
• Bachelor’s degree in Business Administration, Operations Management, Information Systems, Communications, or a related field (or equivalent practical experience)

Nice to Have

• Experience working in highly regulated or compliance-driven environments
• Familiarity with change management frameworks or methodologies
• Experience supporting enterprise-wide process standardization initiatives

Perks

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?

• DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there!)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.