Process Analyst - AI & Automation

About the role

Banesco USA is seeking a Process Analyst - AI & Automation for our Business Process Unit. The role involves serving as the strategic architect of our workflows, focusing on intelligent, AI-driven orchestration as our organization accelerates its digital evolution.

Responsibilities

• Conduct deep-dive interviews with process owners and stakeholders to uncover manual bottlenecks, data gaps, and operational inefficiencies, as well as map manual decision-making processes, identifying "low-variability" tasks ideal for AI automation vs. "high-judgment" tasks requiring human oversight.
• Adopts a systemic approach to identify the end-to-end process and friction points. Documents "As-Is" and “To-Be” workflows, business requirements, KPIs for post-implementation performance tracking, and any additional supporting artifacts.
• Quantifies the potential impact of improvements—including FTE savings, cycle time/waste reduction, and error mitigation. Defines KPIs for efficiency and tracks performance through a permanent feedback loop triggered by automation performance data.
• Strategically balances "quick win" automations with scalable, robust process architecture. Helps leadership prioritize the backlog by distinguishing foundational improvements from "hype" projects.
• Recommends optimal technology solutions (RPA, BPM, GenAI/LLMs) and ensures all AI developments are connected to the broader enterprise ecosystem, avoiding "siloed" solutions that create technical debt.
• Supports change management by partnering with the Change Management Lead to advocate for the user and monitor post-deployment effectiveness, usability, and model drift.
• Completes annual training program assigned. Performs other functions and/or duties as assigned.

Requirements

• 5+ years in Process Improvement (Lean, Six Sigma, or BPM) with a proven track record in AI/Automation projects.
• Fluent in English; Spanish is a plus.
• Proven ability to map end-to-end value streams, identify dependencies, and look at the "whole picture" rather than individual tasks.
• High-level understanding of AI capabilities (LLMs, NLP) and Automation (RPA, Low-code) without requiring programming skills.
• Risk-aware mindset regarding data integrity and process controls.
• Ability to manage complex, cross-departmental processes with extreme precision. Good analytical skills in order to detect and identify weaknesses in the bank’s systems and the ability to identify the root cause of the weakness.
• Exceptional storytelling and presentation skills; ability to influence stakeholders at all levels. Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Comfortable with ambiguity; able to pivot process designs as technology capabilities or business priorities change.
• Strong organizational, time-management, and prioritizing skills. Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to work and complete task producing high quality results within a fast-paced environment.

Qualifications

• Experience with RPA, BPM, and GenAI/LLMs.
• Knowledge of AI and automation technologies.
• Experience with process mapping and analysis.
• Experience with risk management and data integrity.
• Experience with change management and stakeholder engagement.

Skills

• Process Improvement (Lean, Six Sigma, BPM).
• AI/Automation project experience.
• Systemic thinking and end-to-end process mapping.
• Data analysis and quantification of process improvements.
• Change management and stakeholder advocacy.
• Effective communication and presentation skills.

Benefits

• Competitive base salary.
• Paid time off.
• Hybrid schedule.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision coverage.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site cafeteria.

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.