Pro Customer Service/Sales

About the role

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.

Responsibilities

• Build and maintain professional relationships with Pro customers
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Provide outstanding service based on unique project needs
• Assist at the Pro Desk
• Loading materials
• Managing deliveries
• Offering specialized paint and product knowledge
• Collaborate with team members to maintain a clean, organized, and safe environment
• Resolve delivery issues
• Communicate Home Depot's advantages over competitors
• Maintain store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety

Requirements

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need

Qualifications

• High school diploma or equivalent
• Experience in customer service or sales
• Ability to work flexible hours, including evenings and weekends
• Strong communication and interpersonal skills
• Ability to lift up to 50 pounds

Skills

• Product knowledge
• Loyalty program knowledge
• Customer service skills
• Delivery management
• Specialized paint knowledge

Benefits

• Comprehensive health insurance
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically 8:00 AM - 5:00 PM, Monday through Saturday.