Pro Customer Service/Sales
About the role
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.
Responsibilities
- Build and maintain professional relationships with Pro customers
- Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
- Provide outstanding service based on unique project needs
- Assist at the Pro Desk
- Loading materials
- Managing deliveries
- Offering specialized paint and product knowledge
- Collaborate with team members to maintain a clean, organized, and safe environment
- Resolve delivery issues
- Communicate Home Depot’s advantages over competitors
- Maintain store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety
Requirements
Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
Qualifications
- High school diploma or equivalent
- Ability to pass a background check
- Ability to lift up to 50 pounds
Skills
- Product knowledge
- Loyalty program understanding
- Customer service skills
- Delivery management
- Specialized paint and product knowledge
Benefits
Home Depot offers a comprehensive benefits package including health insurance, retirement savings plans, and paid time off.
Pay
Compensation is commensurate with experience.
Schedule
Hours vary based on store needs.