Pro Customer Service/Sales
About the role
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
Responsibilities
Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Key responsibilities include assisting at the Pro Desk, loading materials, managing deliveries, and offering specialized paint and product knowledge.
Requirements
- Collaboration and teamwork to maintain a clean, organized, and safe environment
- Resolving delivery issues and communicating Home Depot's advantages over competitors
- Monitoring inventory and executing sales initiatives
- Upholding the highest standards of customer service and safety
Skills
Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.