PRN PBX Operator Redmond

Schedule

Shift Type: PRN
Hours: 24 Hours
Location: United States of America

Job Description

Maintains and manages all incoming communications by answering calls professionally, forwarding them appropriately, and providing exceptional customer service to patients, visitors, physicians, and staff.
Coordinates after-hours operations by contacting key personnel as needed and maintaining accurate on-call schedules and staff contact information.
Monitors, responds to, and communicates hospital emergency codes, disaster alerts, and alarm systems in accordance with established procedures.
Executes overhead announcements accurately, efficiently, and with a high level of proficiency to support hospital operations and safety.
Maintains detailed operational call logs and communicates effectively with patients, families, and healthcare team members to ensure timely resolution of requests and issues.

Knowledge, Skills, And Abilities

• Basic understanding of numerous computer systems.
• Proficient in the English language.
• Effective communication skills.
• Customer service skills.
• Experience with Microsoft Office Suite.
• Attention to detail in reading, writing, and computer tasks.
• Organizational and interpersonal skills.
• Promptly answer calls, courteously, and accurately.
• Knowledge of basic insurance concepts.
• Bi-lingual abilities preferred.
• Ability to follow both written and verbal instructions.
• Willingness to work flexible schedules, including nights, weekends, and holidays.
• Ability and willingness to adapt to change.
• Clear and precise speaking abilities.

Education and Work Experience

• High School Grad or Equiv.
• 1+ experience in switchboard operations.

Additional Information

N/A

Licenses And Certifications

• N/A