PRN PBX Operator

Schedule

Schedule PRN Shift 24 Hours (United States of America)

Job Description

Answers and transfers incoming calls promptly and accurately.
Responds quickly and accurately to all codes, alerts, drills, and testing.
Drafts all event details in a timely and accurate manner.
Executes all communications efficiently and accurately.
Stays current and knowledgeable in all applicable hospital, code, and departmental procedures.
Aids in training new staff members on call processing procedures.

Knowledge, Skills, and Abilities

• Ability to remain calm, composed, and professional at all times
• Demonstrates effective communication with all team members, callers, staff, patients, and families
• Ability to speak with callers distinctly and clearly
• Ability to remain attentive for incoming codes and alerts
• Ability and willingness to quickly adapt to change
• Demonstrates a sense of urgency in emergency matters
• Able to readapt swiftly, as required
• Ability to think proactively, progressively, compassionately, and responsibly
• Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike
• Ability to multi-task (i.e., read and respond to emails, document events, take calls, and communicate with team, as needed)
• Able to work a variable/flexible shift to include nights, weekends, and holidays
• Complies with the Facility Employee Code of Conduct
• Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government regulations
• Promotes evidence of adherence to the hospital confidentiality policy

Education and Experience

• High school graduate or equivalent
• One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience
• Associate degree preferred
• One (1) year experience in a hospital and/or a medical / healthcare setting
• One (1) year pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience
• Two (2) years pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience preferred

Additional Information

N/A

Licenses and Certifications

N/A

Physical Requirements

View physical requirements

Pay Range

$15.63 - $23.45