Print Project Manager & Sales Support

Job Responsibilities

• Obtain accurate and complete job specifications from Account Executive/Customer
• Perform all order entry functions
• Manage all aspects of the job workflow: job entry, review of specifications, review of estimates, job status management, schedule updates, proofing process, change order process, job-related communication, etc.
• Provide in-house support for Account Executive when customers need assistance ensuring prompt attention to any inquiry
• Communicate with planning, scheduling and production personnel related to work in process
• Cook proofs prior to forwarding to Account Executive or customer
• Care for delivery of proofs to customer and follow up on their return
• Ensure all changes in specifications and schedule are documented via change order
• Track jobs throughout production to ensure on time delivery
• Manage all ship lines and due dates, including partials, distributions, samples, etc
• Keep Account Executive abreast of all production issues and/or delays
• Assist in coordination of press checks and mailing audits with Sales Executive/Customer; handle press check or mailing audit with Customer in Sales Executive's absence
• Provide required information to mailing Team Lead
• (i.e., final counts, type(s) of postage, piece weight, etc)
• Create and maintain accurate inventory management processes for all finished goods inventory: expected arrivals, OMS onboarding, material creation, SKU maintenance, BOM creation, etc
• Understand and adhere to all job-related procedures, forms, policies and training documents
• Develop tools and systems for effective management of large-scale projects (i.e., spreadsheets, shared documents, filing systems, sample management, etc.)
• Attend and schedule all job-specific meetings, as needed
• Participate in client meetings, as needed
• Document non-conformances, participate in problem resolution, conduct root cause analysis and contribute to continuous improvement processes
• Work directly with customer, as needed, on pre-sale processes (i.e., estimate requests, proposals, preflights, etc.) and job-related activities (i.e., press checks, specification changes, schedule requests, etc.)
• Assist in communication between customer, account executive and production
• Support account executive with sales support, as needed, such as: CRM entry, billing assistance, CAD requests, time studies, etc

Requirements

• Comfortable with general aspects of graphic design, prepress, offset printing, digital printing, bindery, mailing, packaging, inventory management, fulfillment, assembly and online/automated workflows
• Experience with project management, organization of large-scale projects and multi-tasking
• Strong communication skills (written and verbal) and ability to articulate complex details
• Experience working directly with clients (i.e., customer service skills, problem resolution skills, phone skills, etc.)
• College degree preferred
• Industry experience preferred