Print Production Spec - Client Service Representative 1st Shift

Responsibilities

• Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
• Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
• Build and maintain client relationships
• Consult with clients & production to execute plans
• Establish own priorities in order to meet the demands of the business
• Manage high profile / larger volume and/or complex accounts
• Mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule
• May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job
• May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments
• May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required
• Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing
• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product
• May assist sales in the RFP process
• May have responsibility for the composition and/or copy prep of the client's products

Qualifications

• May possess additional education certification at this level
• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy
• Requires excellent knowledge of the functional area(s) related to the job
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
• Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs
• Must be able to work weekends and holidays as needed
• HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job