Client Service Representative

Position Summary

The Client Service Representative is responsible for providing excellent client service to Allied members, including HR representatives, brokers, and other various clients. They are the main point of contact for all inquiries and issues and must provide resolution in a timely, professional, and courteous manner.

Essential Functions

• Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan.
• Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management.
• Serve as an additional resource for Account Managers as needed.
• Provide communication to clients and brokers regarding claim issue resolution, reporting, industry related and legislative information.
• Provide follow up to month end strategy by closing out open claim issues.
• Troubleshoot, identify, and improve internal processes with various Allied departments.
• Work with and foster relationships with other internal teams such as Claims and Eligibility.
• Help facilitate the renewal of existing cases by managing claim reviews and service level expectations.
• Other duties as assigned.

Education and Experience

• High School Diploma or GED required. College degree preferred.
• 1 to 3 years of Medical Claims experience is required. Claim processing experience a plus.

Skills

• Customer Service skills.
• Intermediate level work experience with Microsoft Office, Word, Excel Access, and PowerPoint software applications.

Position Competencies

• Accountability
• Communication
• Customer Service Orientation
• Functional/Technical Skills
• Quality Focus
• Time and Task Management

Physical Demands

This is a standard desk role requiring extended sitting and computer work.

Work Environment

Remote. Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

Benefits

• Medical
• Dental
• Vision
• Life and Disability Insurance
• Generous Paid Time Off
• Tuition Reimbursement
• EAP
• Technology Stipend

Pay

Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.