Client Service Representative

About the role

The Client Service Representative (CSR) plays a crucial role in setting the tone for every client visit. This position ensures that interactions reflect the values of warmth, professionalism, and empathy, supporting the overall success of the hospital.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Absorb occasional light administrative and cleaning duties as needed

Requirements

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or a willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

Qualifications

• High school diploma or equivalent
• Experience in a customer-facing role preferred

Skills

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Proficiency in Windows-based systems and practice management software

Benefits

• Comprehensive Benefits Package: Medical, dental, and vision insurance, flexible spending options, and disability coverage
• 401(k) with a Company Match: Retirement plan with matching contributions
• Generous Paid Time Off: Paid holidays, vacation days, and personal time
• Employee Discounts: Savings on veterinary care and products for your own pets
• A Culture that Values You: Team that prioritizes collaboration and celebrates wins

Pay

$16—$24 USD per hour

Schedule

Evenings and weekends available