Client Service Representative

About the role

VCA Met Vet West Animal Hospital is seeking an experienced Client Service Representative to join their team. The ideal candidate will set the tone for the practice by building and maintaining each customer's trust and confidence.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Qualifications

• At least one year of proven past experience helping customers
• A High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work nights, weekends and holidays

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
• 401(k)
• Generous personal pet care discounts

Pay

Compensation details are not specified in the posted job listing.

Schedule

The schedule is a mix of 11:30a-8p, 8a-8p, 2p-8p and 8a-4p.