Client Service Representative

About the role

The Client Service Representative plays a pivotal role in the smooth operation of VCA Mount Kisco, serving as the initial point of contact for pet parents in need. This position requires a compassionate demeanor and a commitment to providing excellent customer service.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports, and correspondence
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside

Requirements

To succeed in this role, candidates should possess:

• A high school diploma or equivalent
• Experience in a customer service or administrative role
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Basic computer skills, including proficiency with Microsoft Office
• Knowledge of basic animal care and husbandry

Qualifications

Preferred qualifications include:

• Bachelor’s degree in a related field
• Previous experience in a veterinary setting
• Experience with electronic health records systems

Skills

Essential skills for this position include:

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Customer service orientation
• Attention to detail
• Problem-solving skills

Benefits

VCA offers a comprehensive benefits package, including:

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Pay

The salary range for this position is $19- $22 / hour

Schedule

This is a full-time position.