Client Service Representative

About the role

VCA Toms River Animal Hospital is seeking an Experienced Client Service Representative to join our team full time. Our team values compassion and progressive medicine, and we are eager to welcome a like-minded individual.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside
• Performing hospital maintenance

Qualifications

• Experience in a customer service role
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of basic animal care and husbandry
• Basic computer skills, including Microsoft Office

Benefits

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Pay

$16.50-$21.00 / hour

Schedule

Full-time