Print Production Associate

Mariner Institutional is seeking a Print Production Associate to support business operations by coordinating, producing, packaging, and shipping printed materials for clients and prospects. This role ensures the seamless management of print requests from intake to delivery, fostering clear communication with internal stakeholders and guaranteeing accuracy and timeliness.

Responsibilities

• Coordinate print requests for client reports, ad-hoc materials, presentations, RFP responses, and other deliverables.
• Review print requests to confirm production details, such as quantity, format, binding or finishing requirements, delivery schedules, recipient information, and shipping destinations.
• Maintain regular communication with advisors and internal teams to clarify instructions, confirm deadlines, and provide status updates.
• Execute all aspects of printing, copying, binding, assembling, and quality control to ensure high standards of accuracy and presentation.
• Manage multiple, time-sensitive requests by effectively prioritizing tasks and escalating issues relating to timing, materials, equipment, or shipping.
• Monitor printer and copier performance; replenish paper and supplies, address basic equipment issues, and coordinate service technician visits when repairs or maintenance are required.
• Prepare completed materials for shipment, including boxing, labeling, and organizing for pick-up.
• Collaborate with shipping vendors and internal contacts to resolve issues with shipping delays, lost packages, tracking, address problems, and delivery concerns.
• Maintain detailed and organized production records, shipping information, tracking data, and related documentation to ensure transparency of job status.
• Ensure adequate inventory of office and print production supplies, placing orders for replacements as needed.
• Keep the café area clean and well-stocked, including coffee, snack, and drink stations.
• Administer office mail services by collecting, sorting, and distributing incoming mail, as well as preparing outgoing mail and packages for dispatch or courier pick-up.

Requirements

• High school diploma, GED, or equivalent practical experience required.
• Ability to work on-site and perform hands-on print production, packaging, and shipping tasks.
• Proficiency with basic computer applications, email, printers/copiers, shipping systems, and standard office equipment.

Preferred Qualifications

• Previous experience in print production, mailroom operations, shipping/receiving, office services, administrative support, or a client service environment.
• Familiarity with UPS, World Wide Express, or other shipping platforms.
• Experience with operating and maintaining printers/copiers or coordinating vendor service.

Skills

• Strong service orientation with a readiness to assist advisors and internal teams on time-sensitive projects.
• Clear, professional communication skills with colleagues, vendors, shipping partners, and service providers.
• Excellent organizational skills with the ability to multitask and adjust to changing priorities and deadlines.
• Acute attention to detail, high accuracy, and thorough follow-through on tasks.
• Sound judgment in problem identification, troubleshooting, and escalation.
• Ability to collaborate with all levels of the organization while maintaining a positive, professional attitude.

Physical Demands

• Ability to sit, stand, write, review and type information, compile data, operate a PC, communicate, listen, and process information.
• Involves moving about the office, operating printers/photocopiers, packing and moving boxes, and occasionally lifting, pushing, pulling, or moving items up to 25 pounds.
• Visual requirements include the ability to see at various distances, distinguish colors, and adjust focus.

Work Environment

This position operates in a professional office setting, utilizing standard office equipment including laptops, printers/photocopiers, smartphones, packaging materials, and shipping systems.