Print Fleet Administrator

About the role

The Associate Applications Analyst supports site-specific network and workstation operating systems, workstation connectivity, and end-user applications. The role involves responding to end user or management support requests, logging each call, and escalating issues as necessary.

Responsibilities

• Responds to end user calls as a first line of technical support, gathering information to resolve the issues, and/or assisting others in the resolution of the problem in a timely, accurately, and professional manner.
• Logs each call and strives to resolve the issues while the end user remains on the phone. Escalates calls to an Engineer (Level 2) if the issue cannot be resolved within 15 minutes.
• Communicates effectively with end users, providing updates on the progress of the resolution and ensuring customer satisfaction upon ticket closure.
• Tests new or enhanced applications, including systems enhancements, and provides feedback to the Help Desk Manager and Client Site Manager of User Support.
• Provides detailed remote access knowledge to end users and documents complete troubleshooting information.

Qualifications

• A High School Diploma or Secondary School Degree is typically required.
• Technical Training & Certifications such as A+, NETWORK +, MCP, MCSE, MOUS are preferred.
• IT Help Desk support experience in application and hardware support is typically required.

Skills and Abilities

• Good communications, listening, and problem-solving skills.
• Strong customer service skills.

About Us

Come Create at Ricoh: Join a team driven by passion and purpose. We are an integrated solutions provider and partner that connects people and technology, creating outstanding customer experiences, and delivering innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

JOB INFO

Job Identification : 7437
Job Category : Service Delivery
Posting Date : 2026-06-04T15:17:50+00:00
Degree Level : High School Graduate
Job Schedule : Full time
Locations : Juno Beach, FL, United States
Salary Range : $21.00 - $25.00
Driving requirements : Non-driver
Sign-on Bonus : No