Administrator, Printer Fleet

Job Duties And Responsibilities

• Maintains RICOH performance standards and meets contracted service levels.
• Engages RICOH and third-party resources to prevent and resolve issues.
• Maintains JIT parts and supplies procurement and distribution program.
• Maintains and updates TRAC Fleet Management databases and generates reports.
• Coordinates and tracks machine moves, removals, and installations.
• Manages periodic meter readings and validates data.
• Provides feedback for program development and enhancement.
• Conducts client satisfaction surveys and analyzes printer utilization.
• Provides semi-annual executive overviews of business printing technology trends.
• Trains sales team on national launch programs.

Typically Required Qualifications

• 4-year college degree or equivalent work experience.
• Marketing, Sales, or Financial Accounting experience preferred.
• Minimum of 2 years project/program management experience.
• Prior experience managing large-scale fleet implementations beneficial.

Knowledge, Skills And Abilities

• Exceptional customer service skills.
• Good PC skills.
• Ability to troubleshoot and find solutions.
• Interpret, comprehend, and apply complex material, data, and instructions.
• Prepare, provide, and convey diversified information.
• Some physical effort required (walking, standing, bending, reaching, lifting up to 50 lbs).

About Us

Come Create at Ricoh: We are a team driven by passion and purpose, connecting people and technology to create outstanding customer experiences and deliver innovation for businesses worldwide. We empower digital workplaces and harness the power of information to unlock the potential in every organization. Join us to drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Medical, dental, life, and disability insurance options.
• Roth 401K, HSA, and FSA investment opportunities.
• Tuition assistance programs.
• Paid vacation time and holidays.
• Access to many other benefits for health, wellness, and personal/professional development.