Administrator, Printer Fleet

About the role

The Administrator, Printer Fleet manages large-scale fleets of business document output devices (printers, copiers and fax machines) at an Managed Services (MS) customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs. Assists others site team members in developing, implementing and managing ongoing site operations.

Responsibilities

• Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports
• Monitors all facets of the fleet program to ensure that RICOH performance standards are maintained and client requirements (contracted service levels) are consistently met
• Engages RICOH and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur
• Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items
• Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports
• Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time
• Calls for machine moves, machine removals and new machine installations
• Tracks machine lease expiration and/or projected end of service life dates, as required
• Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports
• Manages the collection of periodic meter readings, including review and validation
• Acts as an advocate for the customer in all matters concerning the fleet and provides analysis, reporting and other support as required
• Conducts periodic client satisfaction surveys
• Analyzes fleet printer utilization to ensure that each machine's capabilities match the requirements of its actual use
• Reports on monthly basis to customer and RICOH management concerning progress and performance versus program plan
• Provides ongoing feedback for further program development, enhancement, correction and deployment of program
• Makes recommendations for machine deployment, machine replacement, user training, etc.
• Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends
• Performs other duties as assigned

Qualifications

• 4-year college degree or equivalent work experience required
• Marketing, Sales or Financial Accounting experience a plus
• Minimum of 2 years project/program management experience and a track record of success in customer service
• Prior experience managing large-scale fleet implementations a plus

Knowledge, Skills and Abilities

• Exceptional customer service skills
• Ability to troubleshoot and find solutions
• Good PC skills

About Us

At Ricoh, we are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We connect people and technology, create outstanding customer experiences, and deliver innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

JOB INFO

Job Identification : 7682
Job Category : Service Delivery
Posting Date : 2026-06-30T20:58:09+00:00
Job Schedule : Full time
Locations : Mount Pleasant, SC, United States
Driving requirements : Personal Vehicle