Print Support Administrator

About the role

Responsible for the daily support of assigned RICOH managed devices within customer's fleet including the delivery of supply, service, and asset management services that ensure print availability and the achievement of service level agreements (SLAs).

Responsibilities

• Monitors all facets of the fleet program to ensure that performance standards are maintained and service level agreements (SLAs) between customer and RICOH are achieved.
• Interfaces with RICOH, third-party, and vendor support resources to anticipate and prevent customer impacting problems, as well as to remedy problems as they occur.
• Responds to customer support requests and ensures they are resolved quickly, accurately, and professionally.
• Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices.
• Maintains an accurate master list of devices (MLD) using appropriate asset management tools and databases and delivers contracted reports as scheduled or upon request.
• Supports inventory and implementation efforts.
• Provides training on the use of RICOH equipment and features.
• Manages printer procurement as required by the customer.

Requirements

• 4-year college degree or equivalent work experience required.
• Prior experience managing large-scale fleet implementations a plus.
• Minimum of 2 years project/program management experience and a track record of success in customer service.
• Knowledge, Skills And Abilities: Excellent customer service skills including ability to follow up to ensure closure of issues, strong communication and presentation skills, strong project management skills and ability to prioritize tasks, strong technical knowledge of network and site-specific printers, and company products, possesses methodical approach to resolving problems.

Qualifications

• 4-year college degree or equivalent work experience required.
• Prior experience managing large-scale fleet implementations a plus.
• Minimum of 2 years project/program management experience and a track record of success in customer service.
• Knowledge, Skills And Abilities: Excellent customer service skills including ability to follow up to ensure closure of issues, strong communication and presentation skills, strong project management skills and ability to prioritize tasks, strong technical knowledge of network and site-specific printers, and company products, possesses methodical approach to resolving problems.

Skills

• Basic Printer, Multi-Function Printer and Multi-Function Device knowledge.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.

Pay

$21.50 - $24.00 per hour

Schedule

Full time