Principal Trainer, Clinical Epic Training

Responsibilities

• Develop and refine training materials through a deep understanding of roles and their responsibilities.
• Train and develop a team of credentialed trainers.
• Continually assess the needs of the customer through collaboration and consultation.
• Manage the schedule of classes and class assignments.
• Identify and escalate concerns to minimize customer impact.
• Attends the outlined Epic education courses and passes certification as required.
• Create and maintain all training materials that meet the specific needs of different departments, specialties, and user groups, incorporating best practices and workflows into the training content.
• Maintain training records/attendance.
• Conducts post-training tasks and activities to support end users and allows for troubleshooting issues and addressing questions.
• Masters the Epic application, third-party application, and UPMC-specific workflows by working closely with application teams, subject matter experts, and training leadership to ensure training aligns with system changes and operational and regulatory updates.
• Builds, tests, and maintains the training curriculum and training environment.
• Delivers ongoing training post-go live.
• Assumes responsibility for managing the training team tasks outlined in the training project plan.
• Provides consultation related to information systems.

Qualifications

• A bachelor's degree in a clinical or business-related specialty or education is strongly preferred.
• Data analytics and reporting: Familiarity with Epic reports and dashboards, Cogito, and/or other data analytics tools like QlikSense (preferred).
• Experience with Epic technology and/or healthcare is strongly desired.
• Capacity to manage multiple competing objectives and to communicate results in clear and unambiguous terms.
• Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
• Experience with adult education, instructional design, and curriculum delivery.
• Strong organizational and coordination skills.
• Ability to develop and adhere to time schedules to meet project deadlines and sequence activities logically.
• Interpersonal skills at a level to function well in various administrative, management and patient care environments.
• Ability to work effectively with a wide range of individuals on training projects and within ad-hoc conditions.
• Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
• Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching/learning materials and documentation.
• Excellent knowledge of English grammar and spelling for use in verbal and written communication.
• A detailed understanding of workflows and system configuration preferred.
• A strong belief in the value of the Epic is preferred.
• Top 3 Skills Needed: Problem-solving, adaptability, and analytical skills. Strong organizational skills to work independently. Effective communication.