Principal Trainer (ClinDoc)

About the role

The Clinical Informatics department at UPMC is seeking a full-time Principal Trainer (ClinDoc) to join their team. This role offers opportunities for creativity and autonomy, with no two days being the same.

Responsibilities

- Develop and refine training materials through a deep understanding of roles and responsibilities. - Train and develop a team of credentialed trainers. - Continually assess the needs of the customer through collaboration and consultation. - Manage the schedule of classes and class assignments. - Identify and escalate concerns to minimize customer impact. - Attend the outlined Epic education courses and pass certification as required. - Create and maintain all training materials that meet the specific needs of different departments, specialties, and user groups, incorporating best practices and workflows into the training content. - Monitor and review the enrollment, progress, and success of end-user training within assigned scope of responsibility and make appropriate adjustments, such as administering competency assessments and addressing deficiencies in scores, as needed. - Maintain training records/attendance. - Conduct post-training tasks and activities to support end users and allow for troubleshooting issues and addressing questions. - Master the Epic application, third-party application, and UPMC-specific workflows by working closely with application teams, subject matter experts, and training leadership to ensure training aligns with system changes and operational and regulatory updates. - Build, test, and maintain the training curriculum and training environment. Deliver ongoing training post-go-live. - Maintain and promote open, positive, productive communication with inter- and intradepartmental management and staff of both internal and external customers. - Assume responsibility for managing the training team tasks outlined in the training project plan. - Provide consultation related to information systems. - Work with clinical and business operations leadership to develop training policies and requirements that align with UPMC policies and EHR guidelines.

Qualifications

- Capacity to manage multiple competing objectives and to communicate results in clear and unambiguous terms. - Ability to lead others and clearly communicate the importance of training to all stakeholders in the project. - Experience with adult education, instructional design, and curriculum delivery. - Strong organizational and coordination skills. - Ability to develop and adhere to time schedules in order to meet project deadlines and to sequence activities logically. - Interpersonal skills at a level to function well in a wide range of administrative, management, and patient care environments. - Regular need to work effectively with a wide range of very senior to very junior individuals under training project and ad hoc conditions. - Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner. - Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching/learning materials and documentation. - Excellent knowledge of the English grammar and spelling for use in both verbal and written communication. - Bachelor’s degree in specialty or Education preferred. - Experience with technology and/or healthcare is strongly desired. - A proficiency in Microsoft Word and Excel preferred. - A detailed understanding of workflows and system configuration preferred. - A strong belief in the value of the Epic installs preferred. - The ability to write well is preferred. - Clinical or operational experience preferred. - Successful completion of Epic’s Principal Trainer Certification in assigned module(s) upon hire or within 90 days of hire is required. - Ability to work effectively with a wide range of individuals on training projects and within ad-hoc conditions. - Attends the outlined Epic education courses and passes certification as required.