Principal Trainer

SUMMARY

Provides professional-level training to users of the electronic health record system and other applications as required. Collaboratively designs, delivers and evaluates training program curricula. Consults on and facilitates assessments of employee skills related to electronic records technology, business operations, and clinical management, among other functions. Assesses and advises on various aspects of project implementation related to technology training and process workflow.

Responsibilities

• Designs, delivers and evaluates training programs in support of successful system implementation and optimization, utilizing methods that meet or exceed established training standards and that ensure activities, deliverables, and results are characterized by the following: Systematic, demonstrating that the prescribed sequence is logical; Systemic, ensuring the inclusion of processes that are critical for successful adoption and utilization; Reliable, such that the included components are documented in sufficient clarity and detail so as to be universally applied, minimizing variability of outcomes among users; Iterative, to facilitate the effective repetition of analysis, design, development, implementation, and evaluation multiple times during any project; and Empirical, to support ongoing data gathering throughout the process, enabling designers to formulate evidence-based system design decisions.
• In response to changes in policies, technologies and special needs as determined by project leadership, collaborates in assessing training needs to ensure planned training programs address identified needs of individuals and workgroups as well as organizational priorities and managerial performance requirements.
• Consults with managers and supervisors to diagnose and address system-related challenges and to plan and implement appropriate problem-solving interventions.
• Consults as needed with others responsible for implementation of agreed-upon solutions.
• Selectively attends external workshops, professional association conferences and the like to research information, evaluate performance of external training consultants and materials being considered for purchase.
• Maintains or develops current professional skills in areas of expertise.
• May serve on job-related Brown University Health task forces, process improvement teams and committees.
• May represent Brown University Health in relationships with colleges/universities offering both degree and non-credit programs in technical disciplines and related fields.
• May supervise projects and activities of graduate student interns in technical training or management fields.

Minimum Qualifications

• Bachelor's degree in computer science, education, business or related field is required.
• A master’s degree is strongly preferred.
• Technical knowledge and analytical ability to incorporate instructional technology effectively into educational programming, including self-instructional and computer-based training programs.
• The professional level of knowledge of the development, design requirements, administration, implementation and evaluation of adult educational programming related to technology implementation.
• Demonstrated aptitude in the abilities required for systems and workflow analysis, as evidenced by successful completion of the vendor-provided screening test and certification process, the ability to function and communicate effectively as a member of a project team, and the interpersonal skills to elicit and convey details of business and clinical operations and workflow processes to assure the optimal adoption and utilization of the electronic health record system.
• Strategic thinking to influence the planning and forecasting of the organization’s technology training needs.
• Demonstrated ability to design and effectively write documentation for technologically based and other workshop training experiences.
• Experience in working with electronic health record and/or other enterprise wide clinical or administrative health related technology platforms.
• Experience working in a health care setting and knowledge of the roles, processes and desired outcomes pertaining to healthcare delivery and clinical practice.

Experience

• At least three years of current, relevant experience in training and education consultation, preferably in a mid-to-large sized healthcare organization.
• Experience-based knowledge of advanced instructional theory and techniques; hands-on microcomputer use; and design and development of education materials is desirable.
• Experience in formal process improvement methodologies (e.g., Lean, Six Sigma, TQM, PDCA) desired.