Principal Technical Content Developer

About the role

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.

Responsibilities

• Serve as a widely recognized subject-matter expert across Horizon and related End User Computing / VDI technologies, providing technical guidance and mentoring to other content developers and cross-functional teams.
• Lead the research, planning, and architecture of technical enablement content for complex product areas, suites, or end-to-end solutions, and drive content architecture and platform/tooling improvement projects.
• Author and publish authoritative technical guidance to TechZone and other channels, combining deep product roadmap knowledge with emerging industry trends to define new customer use cases and supporting solutions architecture.
• Lead cross-functional, cross-geo content initiatives—setting schedules, delegating tasks, and reporting progress to senior leadership.
• Act as a trusted advisor to product management and engineering on strategic initiatives that influence the product roadmap, informed by customer and field input, market trends, and competitive knowledge.
• Serve as an escalation point for the most critical and complex customer and partner situations, leading others through resolution.
• Represent Omnissa as a sought-after speaker at customer-facing presentations and industry events, and mentor others through coaching and technical training.
• Conduct competitive analysis of industry-wide