Principal Technical Trainer and Content Developer

About the role

The Principal Technical Trainer and Content Developer at OneTrust is responsible for leading the design, development, and delivery of high-impact technical education for customers and partners in a fast-moving, release-driven SaaS environment.

Responsibilities

• Deliver instructor-led and virtual instructor-led training for customers and partners
• Facilitate persona, use-case, and workflow-based instruction
• Guide learners through tasks, troubleshooting, and best practices
• Adapt delivery for technical, global, and mixed-experience audiences
• Design, build, and maintain full-course technical learning content
• Create instructor materials, learner resources, and modular content
• Design hands-on labs aligned to repetitive workflows, common failure points, and real-world scenarios
• Create assessments aligned to course objectives and real-world application
• Use feedback and trends to improve content
• Operate within seasonal release cycles
• Evaluate product changes and determine training impact
• Update training assets in alignment with release timelines
• Collaborate with Product, Engineering, Support, Sales, Marketing, and Legal
• Translate complex functionality into clear, outcome-driven learning experiences

Qualifications

• Bachelor's degree in Instructional Design, Education, or related field
• 7+ years in technical training, instructional design, or course development in SaaS or enterprise software
• Proven experience delivering ILT and building full-course content for external audiences
• Strong ability to translate complex product functionality into learning experiences
• Experience with hands-on labs and workflow-based training
• Experience developing assessments
• Strong project execution skills
• Excellent facilitation, communication, and stakeholder management
• Experience in SaaS customer or partner enablement
• Experience with certification programs and structured learning tracks
• Experience with agile and rapid content development methodologies
• Experience with microlearning
• Familiarity with global education programs
• Experience mentoring others