Principal Technical Trainer and Content Developer

Job Summary

CX Global Education enables customers and partners to realize value faster, operate with confidence, and drive measurable business outcomes through scalable, modern learning. We Are a Digital-first Education Organization

About the Role

This is a senior-level individual contributor role for a highly experienced education professional who excels at both facilitating live technical training and creating scalable, digital-first learning content that drives adoption, self-sufficiency, and measurable business outcomes.

Responsibilities

• Deliver instructor-led and virtual instructor-led training for customers and partners
• Facilitate training using persona, use-case, and workflow-based instruction focused on real-world application
• Guide learners through completing tasks, troubleshooting issues, and applying best practices in the platform
• Adapt delivery for technical, global, and mixed-experience audiences
• Support high-impact live training where instructor engagement drives differentiated value
• Design, build, and maintain full-course technical learning content across digital and live formats
• Create and maintain instructor materials, learner resources
• Develop modular, reusable content patterns to improve speed, consistency, and scalability
• Build release-synchronous and delta training that clearly communicates: what changed, why it matters, and how to apply it
• Design and maintain hands-on labs aligned to: repetitive workflows, common failure points, real-world customer and partner scenarios
• Enable learner confidence and self-sufficiency through applied practice
• Contribute to post-release measurement and continuous improvement
• Collaborate with Product, Engineering, Support, Sales, Marketing, and Legal to ensure content accuracy and alignment
• Translate complex functionality into clear, outcome-driven learning experiences
• Identify microlearning opportunities from learner behavior and support insights
• Contribute to scalable, global education programs
• Mentor others and influence content quality and standards

Requirements

• Bachelor’s degree in Instructional Design, Education, or a related field
• 7+ years of experience in technical training, instructional design, or course development in SaaS or enterprise software environments
• Proven experience delivering instructor-led training and building full-course learning content for external audiences
• Strong ability to translate complex product functionality into clear, actionable learning experiences
• Experience creating customer facing education (not internal-only training)
• Experience building hands-on labs and workflow-based training
• Experience developing assessments aligned to learning objectives and outcomes
• Strong project execution skills and ability to manage work across timelines and dependencies
• Excellent facilitation, communication, and stakeholder management skills
• Ability to operate in high-volume, release-driven environments
• Experience in SaaS customer or partner enablement
• Experience supporting certification programs and structured learning tracks
• Familiarity with agile and rapid content development methodologies

Qualifications

• Experience in SaaS customer or partner enablement
• Experience supporting certification programs and structured learning tracks
• Familiarity with agile and rapid content development methodologies
• Experience identifying microlearning opportunities from learner behavior and support insights
• Experience contributing to scalable, global education programs
• Mentoring others and influencing content quality and standards

Benefits

Salary Range $90,000—$135,000 USD