Technical Trainer

About the role

The Technical Trainer will design, develop, organize, and deliver technical training and related materials in support of customers and company employees. This role supports classroom, one-on-one, small group, large group, virtual, and ad hoc training sessions, while ensuring training materials reflect current CACMS features, updates, and best practices.

Responsibilities

• Design, develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees.
• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Work with customer teams and functional organizations to establish training content and objectives.
• Ensure training materials reflect current CACMS features, updates, and best practices.
• Ensure training material reflects current product features.
• Deliver presentations as needed.
• Create documentation for standardized data collection, inspection, and collaboration processes.
• Follow defined processes and document any issues or problems clearly.
• Evaluate training effectiveness through assessments, surveys, and performance metrics.
• Establish and maintain positive relationships with Posts, domestic offices, and other stakeholders.
• Communicate effectively with both technical and non-technical audiences.
• Coordinate training schedules, logistics, and participant communications.
• Provide daily status reporting to management and customers during training activities.
• Track training completion rates and maintain accurate records in learning management systems.

Requirements

• Bachelor's degree in engineering, computer science, mathematics, education, business administration, or management information sciences.
• Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.
• 5 years of experience in training and/or Information Technology.
• Experience delivering software applications training to end users in a classroom, one-on-one setting, virtual setting, or equivalent teaching environment.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, and effective decision-making.
• Ability to travel up to 25% domestically and internationally.
• Ability to communicate effectively with both technical and non-technical audiences.
• Ability to work independently and within small teams.
• Ability to follow defined processes and document issues or problems clearly.

Skills

• One or more technical certifications, such as Microsoft Certified Trainer, Microsoft Certified Educator, or MS Endpoint Administrator, highly preferred.
• Experience training end users on complex hardware and software solutions is highly preferred.
• Experience delivering technical training via remote training tools such as MS Teams.
• Experience with Salesforce.

Pay

Target Salary Range: $50,000 - $60,000

Schedule

Full-Time