Sr. Technical Trainer & Developer

Job Summary

The Blue Bird Academy Team is seeking a dynamic Senior Technical Trainer / Content Developer with a passion for emerging automotive technology and helping others grow in their careers. The ideal candidate will have extensive technical experience across a broad array of automotive and/or heavy truck technologies, diagnostic tools, and platforms. A high level of acumen regarding low and high voltage electrical trouble shooting is required.

Essential Duties And Responsibilities

• Create, organize, and deliver comprehensive training curriculum including Instructor’s Guide, Workbooks, Presentations, post training resources and all other required materials for dealers on Blue Bird systems, technologies, and diagnostics
• Lead technical content collection, development, and posting
• Advises and assists instructional designers on technical training content asset collection for online and in-person training materials
• Organize and conduct in-person training sessions as well as remote training via Webinars
• Stay abreast of engineering designs and common field service ticket submissions for integration into new training curricula
• Collaborate with Field Service Engineering to ensure training content accuracy and relevance
• Assess training effectiveness and modify programs based on feedback and performance metrics
• Provide technical support and mentorship to trainees during and after program completion
• Create surveys for use in needs analyses
• Reports all metrics from technical training events
• Perform other related duties as assigned

Knowledge, Skills And Abilities For Success

• Meticulous, technical mindset with a desire to learn more about the Blue Bird product
• Exceptional communicator with the ability to articulate procedures and ideas verbally and in writing
• Self-starter with the ability to notice gaps in efficiency and adjust accordingly
• Proficiency in instructional design principles and Microsoft Work, PowerPoint, and Excel

Basic Education And Experience Required

• 7+ years of experience as an automotive Field Service Engineer or Field Service Technician
• 5+ years of experience as a Technical Trainer, preferably within the automotive industry
• 3+ years of experience in curriculum development for technical training content
• High School Diploma

Preferred Skills And Experience

• Associates or Bachelor’s degree, preferred
• Experience with electrical diagnostics on CAN – including J1939 and OBD2
• Experience with Ford Powertrain and diagnostic tooling and software
• Electric and alternatively-powered vehicle experience
• Field service experience for automotive OEM