Sr. Technical Trainer

Solve Industrial Motion Group · Charlotte, NC · 1 wk ago

Information TechnologyFull-time

About the role

Reporting to the Sr. Director, Customer Solutions, the Sr. Technical Trainer is responsible for designing, developing, and delivering high-impact training programs that strengthen the technical knowledge and capabilities of internal associates and external customers. This role plays a key role in building a scalable learning and knowledge management capability across Solve Industrial Motion Group. The ideal candidate brings deep instructional design experience, strong mechanical aptitude, and the ability to collaborate across engineering, product management, sales, and marketing teams.

The Sr. Technical Trainer will leverage strong communication skills to translate technical information into accessible training content for diverse audiences. This role involves documenting best practices, SOPs, process maps, and knowledge articles, standardizing business processes, and translating them into scalable learning solutions. Operating with a continuous improvement and “ever-curious” mindset, the Sr. Technical Trainer will stay current with evolving training and industry trends to ensure Solve and its customers are equipped with product and platform/software training to drive growth and innovation.

Responsibilities

Design, develop, and deliver engaging technical training programs, workshops, and learning experiences that strengthen technical expertise, consultative selling capabilities, and customer solution development for associates, distributors, and customers using instructor-led, virtual, and digital learning methods.
Lead the implementation, administration, and continuous improvement of the Learning Management System (LMS), including curriculum management, learner tracking, and reporting.
Develop and manage a centralized knowledge management system that provides easy access to product, process, system, and operational knowledge.
Conduct training needs assessments and develop role-based learning paths that build technical proficiency and support business priorities.
Establish and monitor training effectiveness through defined success metrics, knowledge assessments, learner feedback, and performance reporting to drive continuous improvement.
Support organizational change initiatives by developing training, communication, and adoption plans for new processes, systems, technologies, and strategic initiatives.
Evaluate and implement AI-enabled learning technologies and content development tools to improve training quality, speed, consistency, and learner engagement.

Requirements

Bachelor’s Degree (preferably in Engineering, Industrial Technology, Education, or a related field).
5+ years of experience in technical training, instructional design, or technical education for both internal and external stakeholders.
Strong mechanical aptitude with the ability to understand and communicate industrial products, applications, and customer solutions.
Proficient with instructional design methodologies and adult learning principles.
Experience with LMS platforms, Knowledge Management platforms, and digital learning tools.
Experience creating SOPs, process maps, workflow documentation, and knowledge articles.
Experience with ERP Systems (Epicor P21 preferred).
Experience with CRM (Salesforce, HubSpot, Spiro, or similar).
Proficiency with Microsoft Office Suite.
Up to 25% travel.

Preferred Qualifications

Experience training on products within the bearings, power transmission, or drivetrain space.
Certifications in training or instructional design (ATD, CPTD, APTD, etc.).
Experience with AI-assisted content development tools.
Project management experience.
Experience with eLearning authoring tools such as Articulate, Captivate, or Camtasia.

Benefits