Sr. Technical Trainer

About the role

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

Essential Duties And Responsibilities

• Training Program Development: Design and develop engaging training materials and courses that cover servicing Supermicro products, including theoretical knowledge and practical skills
• Delivery of Training: Conduct effective training sessions, workshops, and seminars for various audiences, including internal teams, partners, and customers, focusing on the servicing and maintenance of Supermicro products
• Certification Programs: Help to create Supermicro's Global Service Education and Certification Program, ensuring it meets industry standards and the needs of our partners and customers
• Collaboration: Work closely with the Service Team, Product Managers, and other teams to continuously update and enhance training content based on new product developments and technology advancements
• Technical Support and Updates: Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to support the education and certification programs, driving continuous improvement and project delivery

Qualifications

• Bachelor’s Degree in Training and Development, Engineering, or related field, or equivalent work experience
• 8 years of experience in a technical training role, with a strong preference for candidates with experience in enterprise servers, networking, and data center environments
• In-depth knowledge of x86 server platforms and the ability to understand complex technical problems
• Proficient in Linux, including basic to advanced command-line operations
• Experience with scripting languages (Bash, Perl, Python) with the ability to train and mentor others on scripting best practices
• Strong working knowledge of server infrastructure, with familiarity in the latest server technologies and components
• Versed in commonly used operating systems and platforms including VMware, Windows, and storage components
• Hands-on experience with clustering, RAID controllers, networking switches, L2/L3 routing, and SFPs
• Experience installing and configuring AMD and/or Nvidia GPU drivers; enterprise GPU experience a plus
• Ability to navigate and manage infrastructure packages, including sourcing and installing software through vendor and community repositories
• Comfortable working with a wide range of server hardware components and diagnostic/management tools
• Knowledge of liquid cooling systems and implementation is a plus
• Experience with e-learning delivery methods, including webinars, distance learning, and virtual training
• Excellent verbal and written communication skills in English. Bilingual abilities are a plus
• Familiarity with Learning Management Systems (LMS) and adult learning principles
• Certifications in CCNA, MCSE, Linux Administrator, VMware, or similar are highly desirable
• Strong presentation and facilitation skills, with the ability to engage and educate diverse audiences effectively
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and organizational skills

Pay

$125,000 - $130,000

Schedule

Regular in-office attendance required. The successful candidate is expected to be present in the office during standard working hours as determined by the company.