Principal Design Program Manager

About the role

The Brand Experience team is seeking a Principal Design Program Manager to join our team. Our team is focused on brand stewardship, management and execution of projects which span all creative disciplines (video, audio, copy, motion graphics, photography, and design) with partners across Marketing, Brand, Sales, Events, and Product. This role serves as a key contributor and driver and will anticipate and help solve creative problems, work collaboratively with partner teams, and be able to think outside the box. We are looking for someone who knows how to navigate and support our desire to keep things fun, innovative, and fluid.

Responsibilities

• Drive a range of complex and multi-disciplinary projects from kick-off through execution, including managing timelines and deadlines, running meetings, scheduling creative reviews, and being a primary liaison with partner teams
• Own massively complex global design initiatives and deliver them flawlessly
• Support the delivery and scale of sophisticated web and digital production projects including the optimization of process and workflow for a high functioning design and creative organization
• Provide transparency on design team activities to partner teams and manage expectations
• Routinely communicate project statuses, clearly manage expectations
• Assess and manage risks, foresee and resolve bottlenecks, proactively escalate potential issues, and balance business needs versus technical constraints
• Work closely with Creative Directors to proactively clarify requirements and use cases, actively seeking clarification when there is ambiguity
• Work across teams to create strong relationships with stakeholders and senior leadership teams

Qualifications

• 10+ years operating as a project manager or producer in the creative and/or digital advertising industry (agency-side, design studio, or in-house)
• Experience managing complex, multi-discipline creative projects and marketing with multiple cross-functional partners, and ensuring successful delivery for all parties involved
• Excellent communication and organizational skills with the ability to prioritize, monitor and manage workload
• Able to identify and mitigate risk on projects
• Understanding of project management principles, creative process, and production workflows within a creative department or advertising agency
• Experience working with Project Management software. Wrike is a PLUS
• Experience leading multiple projects with fast timelines and different personalities
• Confident managing projects in a constantly evolving environment
• Thrives on direct, honest, and supportive communication
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities
• Pro-active self-starter who anticipates needs, aligns with team members, and delivers a seamless experience to key partners and stakeholders
• Appreciation for new challenges and undefined projects
• Responsive and flexible to ever changing needs and environment while staying calm to effectively problem-solve and gain alignment among stakeholders
• Familiarity with creative and multimedia projects file formats and tools such as Adobe Creative Suite, Figma, etc.