Principal Accessibility , Amazon Experiences and Upskilling
Audience Strategy and Content Creation
Define accessibility enablement strategy across AXU — determining which communities need what guidance, format, and priority.
Plan and deliver complex accessibility content across multiple audiences and skill levels.
Create reusable content standards and best practices across AXU teams.
Lead content creation where long-term approach is ambiguous.
Multi-Community Engagement and Advocacy
Serve as the face of accessibility across AXU for all teams regardless of technical depth.
Design distinct engagement models for different communities (code reviews, consultations, training, embedded practice)
Champion the needs of people with disabilities — surfacing barriers and translating lived experience into requirements.
Collaborate with DLS/Pa11y, Wa11y, and existing teams to integrate standards and co-develop solutions.
Facilitate user testing with employees with disabilities.
Technical Expertise and Advisory
Serve as accessibility SME spanning web, mobile, document, event, and program accessibility.
Conduct evaluations enabling teams to self-serve resolution.
Advises on assistive technology interoperability and accessible architecture.
Make trade-off recommendations when accessibility competes with delivery constraints.
Force Multiplication and Capability Building
Build organizational capability at scale.
Design scalable mechanisms.
Recruit, mentor, and grow the accessibility community.
About The Team
The mission of Amazon Experiences and Upskilling (AXU) is to help customers, employees, and communities grow, thrive, and connect with Amazon.
Across Amazon, every business builds these experiences, from selling and delivering to upskilling and career pathways.
AXU works across all of them to connect the dots so people can discover every path available to them, and ensure those paths reach everyone.
We do this through technology: AZA and Quick for employees, A to Z for Everyone and Alexa+ for customers, employees, and communities.
Key Job Responsibilities
Define accessibility enablement strategy across AXU — determining which communities need what guidance, format, and priority.
Plan and deliver complex accessibility content across multiple audiences and skill levels.
Create reusable content standards and best practices across AXU teams.
Lead content creation where long-term approach is ambiguous.
Serve as the face of accessibility across AXU for all teams regardless of technical depth.
Design distinct engagement models for different communities (code reviews, consultations, training, embedded practice)
Champion the needs of people with disabilities — surfacing barriers and translating lived experience into requirements.
Collaborate with DLS/Pa11y, Wa11y, and existing teams to integrate standards and co-develop solutions.
Facilitate user testing with employees with disabilities.
Serve as accessibility SME spanning web, mobile, document, event, and program accessibility.
Conduct evaluations enabling teams to self-serve resolution.
Advises on assistive technology interoperability and accessible architecture.
Make trade-off recommendations when accessibility competes with delivery constraints.
Build organizational capability at scale.
Design scalable mechanisms.
Recruit, mentor, and grow the accessibility community.
Basic Qualifications
- 7+ years of program or project management experience
- 7+ years of cross functional project delivery experience
- 7+ years of managing, analyzing and communicating results to senior leadership experience
- 7+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- Significant experience in digital accessibility (evaluation, implementation, assistive technology, or accessible product/content development)
- Expert knowledge of WCAG 2.2, EN301549, and their application across web, mobile, and document formats
- Ability to influence senior stakeholders and decompose complex accessibility problems into actionable guidance for non-specialists
- Track record of building organizational capability from individual expertise to embedded practice
Preferred Qualifications
- Experience implementing repeatable processes and driving automation or standardization
- Experience delivering projects within scope, time, budget and quality
- Experience with front-end technologies (HTML, CSS, JavaScript, WAI-ARIA) and assistive technology interaction
- IAAP certification (CPWA, CPACC, WAS, or ADS)
- Knowledge of international accessibility legislation (European Accessibility Act, ADA, Section 508)
- Lived experience of disability or deep engagement with disability communities
- Experience designing multi-audience enablement strategies at scale
- Experience with AI/ML tooling for accessibility workflows
- Familiarity with Universal Design for Learning principles
- Experience applying accessibility to non-digital contexts