Principal UX Designer, Amazon Delivery Customer Experiences

About the role

The Amazon Delivery’s Customer Experience team (ADX CX) is seeking a Principal UX Designer to reimagine how millions of customers engage with their purchases across the entire post-purchase journey, transforming everyday moments into experiences customers can genuinely look forward to.

Responsibilities

• Establish design strategy and vision to inspire and deliver impactful experiences for the customer by delivering on design artifacts, research, and innovation activities
• Identify cross-organization opportunities and align scalable solutions across programs and organizations to ensure a cohesive customer experiences
• Develop and maintain a rising quality of design standards including accessibility, UX guidelines, and CX metrics across teams and partners
• Present and defend design recommendations to partners, stakeholders, and executive leadership for alignment, feedback, and approvals
• Partner with business and technology teams to leverage scale for new innovations without compromising core experience principles
• Exemplify and advocate for ideal design standards and operations in partnership with leaders across the organization
• Educate teams and maintain points of view on the use of emerging and evolving technologies for CX innovation like AI, LLM, and more

Qualifications

• 10+ years of design experience
• Available online portfolio for review
• Knowledge of usability principles and techniques
• Experience defining design patterns and maintaining UX standards
• Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)
• Experience in end-to-end design projects from shaping business/design strategy through execution
• Knowledge of best practices for information architecture and product design
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.