Sr. UX Researcher, Amazon Delivery Customer Experiences

About the role

The Sr. UX Researcher will drive continuous customer understanding, identify opportunities, and champion innovative solutions to improve delivery speed promises and physical experience locations such as Same-Day delivery and Amazon Lockers.

Responsibilities

• Drive decisions through continuous customer understanding: Design and maintain research programs, recurring studies, living insight repositories, and shared frameworks that keep customer needs at the center of every product decision.
• Identify opportunities and champion innovative solutions: Craft and execute research that surfaces emerging customer needs and de-risks new product directions. Propose solutions rooted in what you've learned, partnering with UX managers, designers, and product teams to pitch solutions to senior leaders and bring ideas to life.
• Turn complex findings into clear direction: Synthesize research into actionable recommendations that drive alignment, connecting dots across studies, translating customer behavior into product implications, and building shared conviction among stakeholders from engineering teams to executive leadership.
• Pioneer AI-enhanced research methods: Leverage AI-powered research tools to work smarter, enabling richer analysis, faster synthesis, and higher-quality outputs. Explore new methodological approaches that let you spend less time on logistics and more time on the thinking that drives impact across the organization.
• Raise the bar on customer understanding across the team: Coach designers, product managers, and engineers to gather and apply customer insights effectively, making research accessible and scalable so that customer empathy isn't bottlenecked by a single discipline.

Qualifications

• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience.
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field.
• Experience in leading User Research projects with demonstrated impact.
• Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design.
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
• Experience with behavioral data collection, quantitative data analysis, and statistics.
• A portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
• Experience with retail or e-commerce research in a global context.
• 5+ years of proven success leading User Research projects with demonstrated influence on product roadmaps or business decisions.