Senior Manager, UX Research, Amazon Delivery Experience

About the role

At Amazon, we’re working to be the most customer-centric company on Earth — and that obsession starts with deeply understanding the people we serve. Amazon Delivery Experience (ADX) is one of Amazon’s larger design studios, responsible for the experiences of millions of customers receiving packages every day, and the hundreds of thousands of drivers and associates who make it happen.

Responsibilities

• Manage a team of user researchers
• Build and evangelize an always-on research database that is constantly being updated, so that customer needs are in the foreground for every product decision
• Identify innovation opportunities rooted in customer research
• Steward the development of new products based on your findings
• Uplevel the quality of product decision making across the organization

Qualifications

• Experience managing a team of UX Researchers
• Fluency with a variety of qualitative and quantitative research methodologies
• Bachelor's Degree in Psychology, Human-Computer Interaction, Social Science or other relevant field

Benefits

This is a truly unique position — one that offers access to field research with a diverse, deeply interesting customer base, the chance to make real, meaningful impact in people’s daily lives, and a long-tenured, talent-rich team at the forefront of research methodology in the industry.