Pricing Coordinator

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list—evident in our daily interactions, treatment of guests, and extensive associate benefits and programs.

About the role

Responsible for working closely with all Pricing associates, vendor partners, Guest Service Manager, Store Directors, and Festival team members to ensure all company policies and procedures are followed. Provides controlled processes and procedures to ensure department goals and objectives are met.

Responsibilities

• Reinforce Festival culture, customer service, and performance expectations to all pricing associates.
• Provide consistent practices within the pricing software that supports Festival Foods’ price image.
• Investigate and resolve inaccuracies; respond with clear and honest feedback.
• Maintain adequate staff levels by interviewing applicants and extending job offers when necessary.
• Coach and train all new pricing associates on policies and procedures, including SMS pricing software, pricing handhelds, and Nexgen 365.
• Actively participate in Performance and Development Summary and annual goal setting for yourself and members of the pricing team.
• Communicate and collaborate with the Pricing Support Team to keep the pricing manual and sign program current.
• Finalize and approve the weekly work schedule for pricing associates.
• Write and execute the weekly department schedule based on department needs (annual weekly hours supplied by the business).
• Document violations of company policies/procedures by pricing associates and conduct appropriate corrective action, up to and including termination.
• Hold department managers and vendors accountable for meeting pricing standards within your store.
• Work directly with department managers and Store Directors to ensure Standard Operating Plans are executed.
• Review verification results weekly to identify gaps and address incorrect stocking issues with corresponding department managers.
• Communicate results to the Pricing Support Team.
• Assist guests with finding items on the sales floor and resolve guest concerns using Boomerang Basics.
• Contribute to overall department cleanliness by picking up, organizing, and cleaning work areas.
• Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for occasional absences.

Requirements

• High School Education or equivalent combination of education and experience.
• Ability to deal tactfully and effectively with customers and all personnel.
• Good oral and written communication skills.
• Basic knowledge of computer functions and Microsoft Suite products, including Outlook, Excel, and Word.

Physical Demands

• Ability to stand for long periods of time.
• Requires fine finger and broad manual dexterity.
• Frequent bending at or below waist level, kneeling, and reaching above shoulder level.
• Occasional lifting of up to 25 pounds.
• Occasional exposure to extreme temperatures.

Schedule

The Pricing Coordinator is a full-time position. The work schedule includes daytime shifts (7:00 AM–4:00 PM), occasional evenings/weekends, and Wednesdays starting at 3:00 AM.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time hourly associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support on various personal issues.
• 401(k) Retirement Plan: Festival Foods offers a 401(k) with an annual discretionary match to help associates reach their savings goals.