Prenatal Patient Guide & Educator (Millie Guide)

About the role

Millie Guides are a unique part of our care model, helping families feel informed, supported, and connected between clinical visits. As a Millie Guide, you'll often build relationships with patients over the course of their pregnancy — not just during a single visit. You'll educate, support, and empower families in close partnership with the midwives, OB-GYNs, and nurses who direct their clinical care. Your role complements and reinforces the guidance of the clinical team, ensuring patients hear a consistent, evidence-based message from everyone supporting them.

Responsibilities

• Lead group sessions and individualized prenatal education visits
• Document patient interactions accurately and efficiently
• Respond to patient questions through Millie’s messaging platform
• Connect patients with appropriate resources and collaborate with clinicians when concerns require escalation
• Instruct and facilitate prenatal classes that cover a wide range of topics including childbirth preparation, lactation, and newborn care
• Host regular community gatherings for our patients and local families
• Contribute ideas that improve the Millie Guide program, patient education, and overall patient experience
• Help patients feel prepared, confident, and supported throughout pregnancy

Qualifications

• Completion of doula training or equivalent experience in perinatal education
• Doula training strongly preferred
• Skills/training in the following areas are a plus: bilingual, motivational interviewing, additional lactation certifications or training, prenatal nutrition training
• Experience working with a diverse population (racially, socioeconomically, educationally, BIPOC, LGBTQ, and individuals/families who have differences in their approach and philosophies to their care)

What we offer

• A seat on a collaborative, mission-driven team that’s building a new standard for hospital-based maternity care — one that integrates doula support into an evidence-based clinical model, not alongside it
• Competitive salary
• Innovative and patient-centered model of care