Premium Supervisor | Part-Time | University of Illinois Athletics

Position Summary

The Premium Supervisor is responsible for overseeing the serving of guests in all premium areas, which include all clubs and suites. The Premium Supervisor must be personable and able to work in an ever-changing fast-paced environment. The Premium Supervisor will assist the Premium Manager with projects including training, inventory, and special events. The Premium Clubs Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

About the Venue

Oak View Group (OVG) proudly partners with the University of Illinois to deliver an elevated fan and guest experience across Fighting Illini athletic facilities. From Memorial Stadium to State Farm Center, OVG manages all food, beverage, and premium hospitality services, ensuring that every game day and special event is memorable, seamless, and distinctly Illini.

Memorial Stadium – A historic Big Ten venue with a capacity of over 60,000, Memorial Stadium is the heart of Illinois football. OVG operates diverse concessions concepts—including Illini-themed stands, national favorites, and local partnerships—while also curating premium suite and club experiences that blend tradition with modern hospitality.

Hospitality & Guest Experience – Through Illini Hospitality, OVG emphasizes service excellence, creative food and beverage concepts, and operational efficiency. From specialty cocktails and Illini-branded snacks to all-inclusive club offerings, OVG focuses on creating lasting connections between fans, the Fighting Illini brand, and the Champaign-Urbana community.

Commitment to Innovation – Aligned with the University's forward-looking spirit, OVG leverages industry best practices, cutting-edge technology, and local sourcing to deliver exceptional value. Whether serving 60,000 football fans, 15,000 basketball enthusiasts, or guests at private campus events, OVG ensures that Illinois facilities remain at the forefront of collegiate athletics hospitality.

Responsibilities

• Responsible for overseeing the setup of food & beverage service areas within premium area based on specific event needs
• Responsible for ensuring quality and hospitality throughout all Premium areas
• Responsible for communication between counterparts of the department
• Responsible for organization and preparation of events
• Responsible for supervising team members on non-event and event days
• Forward any other inquiries (not regarding food and beverage) to the correct entity and/or personnel
• Monitor and maintain food quality
• Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
• Maintain, resolve, and enforce cash handling policies and procedures
• Monitor and enforce safe alcohol policies and procedures
• Monitor and maintain inventory control and product requisition
• Have full knowledge of food and beverage menu items and accompaniments
• Responsible for supervising the service of beverages to guests, including alcoholic beverages. Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages
• Responsible for observing guests to respond to any additional requests
• Supervises the setup of premium area functions, including linens, dishware, glassware, and silverware
• Maintains sanitation, health, and safety standards in work areas
• Show demonstrated ability to meet the company standard for excellent attendance
• Assures that the location equipment is operable and clean prior to the start of the event
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all Oak View Group policies and procedures
• Assists management team with projects including training, inventory, and special events
• All other duties as assigned by the managers and supervisors

Qualifications

• 2-3 years' experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education
• Ability to supervise the work of others
• Associate's degree or greater in a related field is preferred
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations
• Ability to handle cash accurately and responsibly
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory

Benefits

• 401(k) Savings Plan
• 401(k) matching

Pay

This role pays an hourly rate of $40.00