Concession Supervisor | Part-Time | University of Illinois Athletics

Position Summary

The Concessions Supervisor is responsible for overseeing the day-to-day operations of all concession stands during events, ensuring smooth and efficient service. This position plays a key role in setting up and maintaining all concession areas, supervising staff, maintaining health and safety standards, and supporting overall event success.

About the Venue

Oak View Group (OVG) proudly partners with the University of Illinois to deliver an elevated fan and guest experience across Fighting Illini athletic facilities. From Memorial Stadium to State Farm Center, OVG manages all food, beverage, and premium hospitality services, ensuring that every game day and special event is memorable, seamless, and distinctly Illini.

Memorial Stadium: A historic Big Ten venue with a capacity of over 60,000, Memorial Stadium is the heart of Illinois football. OVG operates diverse concessions concepts—including Illini-themed stands, national favorites, and local partnerships—while also curating premium suite and club experiences that blend tradition with modern hospitality.

State Farm Center: As one of the nation's premier on-campus arenas, the State Farm Center hosts Fighting Illini basketball, concerts, and world-class entertainment. OVG elevates the fan experience through innovative menu design, premium lounge service, and fast, fan-friendly concessions tailored to high-volume crowds.

Hospitality & Guest Experience: Through Orange & Blue Hospitality, OVG emphasizes service excellence, creative food and beverage concepts, and operational efficiency. From specialty cocktails and Illini-branded snacks to all-inclusive club offerings, OVG focuses on creating lasting connections between fans, the Fighting Illini brand, and the Champaign-Urbana community.

Commitment to Innovation: Aligned with the University's forward-looking spirit, OVG leverages industry best practices, cutting-edge technology, and local sourcing to deliver exceptional value. Whether serving 60,000 football fans, 15,000 basketball enthusiasts, or guests at private campus events, OVG ensures that Illinois facilities remain at the forefront of collegiate athletics hospitality.

Responsibilities

• Oversee set-up and readiness of all concession stands prior to each event.
• Assign duties to employees and volunteers; ensure staffing coverage and operational efficiency.
• Monitor food production, inventory levels, and cash handling procedures.
• Train new and current staff on procedures, best practices, and guest service standards.
• Step in to support or backfill any position as needed to maintain service and guest satisfaction.
• Assist with Premium Services operations and special event needs.
• Maintain a safe, clean, and harassment-free work environment; promptly report and address safety issues.
• Supervise alcohol service, including ID checks and managing over-service situations.
• Support POS transactions, order processing, and guest interaction when needed.
• Ensure all equipment is operational and sanitation standards are met.
• Enforce company policies and procedures; model professional conduct at all times.
• Coach and counsel staff as needed; complete related HR documentation.
• Assist with inventory, training sessions, and other projects assigned by management.

Qualifications

• 1-2 years' experience working in a supervisory capacity in a food & beverage environment.
• High school diploma or GED.
• Ability to communicate effectively with all stakeholders, including co-workers, customers, and management, which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Food handling certificate is preferred.
• Smart serve qualification is essential.
• Ability to handle cash accurately and responsibly.

Pay & Benefits

• Hourly rate of $20.00, tip eligible.
• Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.