Premium Analyst II

About the role

Primarily responsible for approval, completion, and processing of mail audits; processing adjustments and reviewing phone and physical audits as determined by the Senior Premium Analyst or staff field auditor in a multi-functional business unit. Provides direct customer service via phone, fax, and e-mail to internal and external customers including Business Development Consultants, Service Center representatives, Finance, Premium Audit staff, agents, attorneys, NCCI/regulatory bureaus, and policyholders.

Responsibilities

• Analyze, research, approve, complete, and process mail audits.
• Review phone and physical audits for findings that need to be communicated to relevant internal staff (e.g., Business Development, Work Safe Consulting Services, Claims) to amend the policy accordingly.
• Analyze, research, approve, complete, and process audit adjustment types: waive, mail, phone, and physical audits.
• Notify involved parties when an adjustment is denied.
• Contact insureds, accountants, or agents to gather sufficient information ensuring correct classifications on the audit/audit adjustment.
• Identify correct classifications using PAAS, NCCI, and other applicable web tools.
• Analyze, research, and communicate policy changes and omissions (e.g., payroll, class codes, entity, states, Federal/Risk IDs, addresses, officers, endorsements) to relevant internal staff as a result of audit findings.
• Manage workflow inventory within PAM to achieve specific time service goals.
• Train and mentor the Premium Analyst I and Premium Audit Technician.
• Compose written correspondence as appropriate.
• Maintain confidentiality of processed information.
• Work with minimum supervision.

Requirements

Education:

• Associate degree in Accounting, Business, Insurance, Finance, or a related field. Combinations of education and experience may be considered in lieu of a degree.
• OR Bachelor’s degree in Accounting, Business, Insurance, Finance, or a related field with progress toward or completion of Insurance Institute of America (IIA) or other insurance-related designation(s).

Experience:

• One year as a Premium Analyst I with demonstrated superior technical audit processing skills.
• Three years of technical or administrative office experience including relevant audit or payroll duties in an insurance organization, or three years of demonstrated experience of the necessary skills, knowledge, and abilities for the position.
• OR, for Bachelor’s degree holders: One year as a Premium Analyst I with demonstrated superior technical audit processing skills, and two years of technical or administrative office experience including relevant audit or payroll duties in an insurance organization, or two years of demonstrated experience of the necessary skills, knowledge, and abilities for the position.

Skills

• Ability to work effectively in a multi-functional business unit.
• Knowledge of underwriting rules, procedures, state manual rules, and Workers’ Compensation classifications in multiple states.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to prioritize work.
• Ability to manage multiple priorities and meet deadlines.
• Basic computer skills (word processing, spreadsheet software) with accurate input ability of 40 WPM and 10-key proficiency.
• Analytical and problem-solving skills.
• Ability to proofread documents for accuracy in spelling, grammar, punctuation, and format.
• Basic math skills.
• Proficient knowledge of payroll reports, payroll tax returns, tax forms, and supporting documentation.
• Proactive and independent thinking with a long-term perspective in addressing clients’/customers’ needs.
• Ability to identify solutions for multiple or cross-functional business areas.
• Understanding of the overall insurance industry and its impact on the role.

Preferred Qualifications

• Progress toward or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU).

Working Conditions

Work is performed in an office setting with no unusual hazards.