Pre-Services Specialist

Location: Richmond, Virginia – Atlantic Region CBO (UHS)

About UHS

Universal Health Services, Inc. (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Headquartered in King of Prussia, PA, UHS operates acute‑care hospitals, behavioral‑health facilities, outpatient centers, ambulatory‑care access points, an insurance offering, a physician network, and related services across the United States, Washington, D.C., Puerto Rico, Ireland, and the United Kingdom. The company reported $14.3 billion in revenue in 2023, employs approximately 96,700 people, and is publicly traded on the NYSE (NYSE: UHS).

Responsibilities

• Perform scheduling, pre‑registration, and insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services.
• Contact physicians to resolve issues regarding prior authorization or referral forms.
• Research patient visit history to ensure compliance with the Medicare 72‑hour rule and complete the Medicare Secondary Payer questionnaire and ABN as applicable.
• Contact patients promptly to confirm or obtain missing demographic information in Invision PDIX, quote/collect patient payment, and instruct patients on where to present at the time of appointment.
• Perform electronic eligibility confirmation utilizing HDX and call insurers when necessary.
• Work with facility and internal CBO departments to investigate and resolve patient or insurance‑company inquiries.
• Act as a liaison to hospital departments in resolving issues and documenting accordingly.
• Implement and follow system downtime procedures when necessary.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1–3 years healthcare experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer‑focused both internally and externally, strong attention to detail, ability to multi‑task, strong 10‑key data entry, and excellent written and oral communication skills.
• Familiarity with pre‑registration and 1–3 years healthcare business office experience preferred.

Benefits

• Challenging and rewarding work environment.
• Competitive compensation & generous paid time off.
• Excellent medical, dental, vision, and prescription drug plans.
• 401(k) with company match and discounted stock plan.
• SoFi student loan refinancing program.
• Career development opportunities within UHS and its 300+ subsidiaries.
• Access to the benefits guest website: benefits.uhsguest.com.

Pay

Hourly rate range: $16.88 – $25.32 per hour.