Pre-Service Specialist

About the role

Saratoga Hospital is part of the Albany Med Health System, committed to high-quality, compassionate care and community health. The Pre-Service Specialist I (PSS) plays a crucial role in scheduling and supporting patients.

Responsibilities

• Answering scheduling phone calls for assigned clinics or modalities within a scheduling pod.
• Accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquiries to appropriate RN team, clinical or administrative team.
• Pre-registering patients and verifying insurance eligibility.
• Informing patients of financial responsibility and collecting pre-service payments.
• Maintaining a strong customer focus while working collaboratively within the pod/team to meet multiple demands and high-volume patient scheduling needs.
• Maintaining Patient Engagement Center service standards and Saratoga Hospital FAMILY Caring Standards.
• Maintaining established job performance standards for the position.
• Cross-training in Operator Responsibilities, providing support as needed, including:
• Answering phone calls for multiple phone lines.
• Assessing caller needs, answering questions, transferring callers, and transcribing messages.
• Assisting with clerical tasks such as receiving and routing incoming faxes and documents, entering referrals into the EMR system, running reports, auditing charts, and other tasks.

Requirements

• Associates degree preferred or comparable experience.
• Experience working in a medical office or hospital patient access or customer service setting.
• Medical terminology understanding.
• Experience using a 'Windows-based personal computer' with proficient keyboard entry using a mouse as well as multiple computer programs.
• Preferred CHAA (Certified Healthcare Access Associate) Certification.

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare setting preferred.
• Strong communication skills.
• Ability to work in a fast-paced, call center environment.

Skills

• Excellent customer service skills.
• Proficient in Microsoft Office applications.
• Knowledge of medical terminology.
• Ability to multitask and manage high volume.

Benefits

Comprehensive benefits package including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.

Pay

Salary range: $18.00-$27.45/hr based on experience and qualifications.

Schedule

Hours vary based on department needs.

How to Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.