Pre- Registration Specialist-4
Brown University Health · Providence, RI · 1 mo ago
Administrative$19.03–$31.39/hrFull-time
Summary
The Pre-registration Specialist is responsible for ensuring accurate and timely pre-registration of patients for scheduled services. This role includes generating estimates, communicating with patients regarding their financial obligations, securing pre-service payments or establishing payment arrangements, and ensuring all demographic and insurance information is accurate. The Pre-registration Representative/Specialist plays a critical part in optimizing financial outcomes and enhancing patient experience through effective communication and financial counseling.Responsibilities
- Complete pre-registration for scheduled services, ensuring all required information is obtained and accurately entered into the system.
- Verify patient insurance coverage and eligibility prior to scheduled services.
- Ensure all demographic and insurance information is accurate and up-to-date.
- Generate accurate cost estimates for scheduled services based on payer contracts and patient insurance coverage.
- Communicate with patients regarding their financial obligations, including co-pays, deductibles, and out-of-pocket costs.
- Secure pre-service payments or establish payment arrangements prior to the date of service.
- Provide clear and empathetic financial counseling to patients, ensuring understanding and satisfaction.
- Interact with patients to address any questions or concerns related to their financial responsibilities.
- Maintain accurate and up-to-date records of all pre-registration activities in the electronic health record (Epic) and patient accounting systems.
- Ensure compliance with HIPAA, payer guidelines, and internal policies.
- Participate in audits and quality improvement initiatives as needed.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, finance, or related field preferred.
- Minimum 2 years of experience in patient access, pre-registration, or revenue cycle operations, preferably in a healthcare setting.
- Strong understanding of healthcare finance, insurance verification, and pre-registration processes.
- Proficiency in generating cost estimates and communicating financial obligations.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite.