Pre-Registration Specialist

Job purpose

To provide timely, detailed accurate full patient registration prior to the patient’s visit, either via telephone or in person to assure an exceptional patient experience. This individual maintains a patient-focused approach towards operational excellence while working as an integral part of the health care team.

Duties and responsibilities

• Obtain and verify patient demographic and guarantor information prior to visits to ensure that the patient record is accurate and is available for billing purposes.
• Obtain patient insurance information and verify the patient’s eligibility, whether via phone, web-site or electronic eligibility checks.
• Obtain and verify patient information required for reporting purposes prior to visits.
• Work queues/listings to determine which patients require pre-registration 1-7 days prior to their upcoming appointment.
• Contact patients via telephone to obtain needed information.
• Answer all incoming phone calls in a timely manner demonstrating good customer service.
• Obtain benefits to aid in payment collections at time of service.
• Provide accurate information to patients about insurance requirements.
• Complete all necessary questionnaires when needed for upcoming appointments.
• Ensure that the proper steps are taken to eliminate patients from pre-registration status and communicate with Patient Access what is needed at the check in process.
• Able to provide information to patients regarding FHCHC services and directions to various locations.
• Maintain and adhere to HIPAA privacy policies
• Performs other duties as assigned and providing coverage for departments under operations portfolio (i.e. front desk) as necessary, including extended leaves

Requirements

• A High School diploma or GED with experience in medical billing is required.
• Bi-lingual in English and Spanish is also required.
• Excellent interpersonal and communication skills and ability to work as a member of the team to serve the patients is essential.
• The selected candidate must be detail oriented and have the ability to work independently with one year of experience demonstrating customer service highly preferred.
• Epic experience is desirable.
• Must be willing to work in various locations and various shifts
• Must have manual dexterity to operate keyboards, telephones and other business equipment
• Position requires the use of a headset and the ability to sit for extended periods of time
• High volume of calls each day.
• Medical office type environment. Works closely with co-workers daily

Qualifications

• Must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Skills

• Excellent interpersonal and communication skills
• Detail oriented
• Ability to work independently
• Manual dexterity to operate keyboards, telephones and other business equipment
• Knowledge of HIPAA privacy policies

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Equal Opportunity Employer

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.