pre-registration specialist

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to these values, all employees are expected to demonstrate the core success factors which tell us how we work together and how we get things done: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Complete pre-registration for scheduled services, ensuring all required information is obtained and accurately entered into the system.
• Verify patient insurance coverage and eligibility prior to scheduled services.
• Ensure all demographic and insurance information is accurate and up-to-date.
• Generate accurate cost estimates for scheduled services based on payer contracts and patient insurance coverage.
• Communicate with patients regarding their financial obligations, including co-pays, deductibles, and out-of-pocket costs.
• Secure pre-service payments or establish payment arrangements prior to the date of service.
• Provide clear and empathetic financial counseling to patients, ensuring understanding and satisfaction.
• Interact with patients to address any questions or concerns related to their financial responsibilities.
• Maintain accurate and up-to-date records of all pre-registration activities in the electronic health record (Epic) and patient accounting systems.
• Ensure compliance with HIPAA, payer guidelines, and internal policies.
• Participate in audits and quality improvement initiatives as needed.

Qualifications

Education & Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, finance, or related field preferred.
• Minimum 2 years of experience in patient access, pre-registration, or revenue cycle operations, preferably in a healthcare setting.

Skills & Competencies

• Strong understanding of healthcare finance, insurance verification, and pre-registration processes.
• Proficiency in generating cost estimates and communicating financial obligations.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite.

Pay

$19.03-$31.39 per hour

Schedule

• Monday-Friday, flexible
• Day shift
• 4 hours daily