PRE-REGISTRATION SPECIALIST

About the role

The position is covered by the collective bargaining agreement between Cook County and the AFSCME Union. Cook County will exhaust internal eligible applicants prior to considering external applicants.

Responsibilities

• Utilizes electronic reports and/or schedules to identify patients needing to be preregistered for admission and same day surgery, in addition to any outpatient and/or ancillary services.
• Contacts patients via telephone to preregister at least 5-7 days prior to scheduled appointments.
• Completes initial screening of self-pay patients to determine eligibility for financial assistance of hospital-based outpatient services.
• Acquires all essential demographic and insurance information needed for processing and pre-registration purposes.
• Identifies procedures that require pre-certification and subsequently notifies the appropriate department.
• Utilizes eligibility vendor, or other electronic communication media to verify benefits.
• Identifies and determines order of priority for coordination of benefits (COB).
• Updates Patient Management System with all insurance coverage updates; classifies the patient account with the appropriate coverage.
• Makes appropriate notes documenting the reason patient information may be missing from the file.
• Responds to customer concerns in a timely and professional manner and reports all developments or outcomes to System Manager of Patient Access, Pre-Processing.
• Answers all incoming phone calls in an efficient and courteous manner.
• Adhere to HIPAA standards and complies with patient confidentiality policies for the retention of patient information, handling, distribution or disposal of patient health information.
• Adheres to key performance indicators (KPI’s) to meet departmental and organizational pre-registration goals.
• Communicates with supervisors, managers, and patients daily; physicians, administrative and clinical staff members occasionally.
• Performs other duties as assigned by the department System Manager of Patient Access, Pre-Processing.

Requirements

• High School diploma or GED equivalent is required.
• Three (3) years of experience in patient access or patient registration in a health care setting is required.
• One (1) year of data entry experience is required.

Preferred Qualifications

• Prior call center experience is preferred.

Benefits

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

Pay

$23.019

Schedule

8:00AM - 4:00PM