Pre-Registration Specialist

Job Summary

The Pre-Registration Specialist supports one of our healthcare clients in Matteson, Illinois. This is a hybrid position.

Typical Duties

• Uses available reporting or schedules to identify patients needing pre-registered for services.
• Contact patients via telephone to pre-register prior to scheduled appointments.
• Conducts initial screening of self-pay patients to determine eligibility for financial assistance of hospital-based outpatient services.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Obtains and updates all necessary demographic and insurance information.
• Contacts insurance companies to verify eligibility and benefits and obtain pre-authorizations within established timeframes.
• Correctly document notes and activities performed on a patient account.
• Answers all inbound phone calls in an efficient and professional manner.
• Adheres to key performance indicators (KPI's) to meet departmental and organizational pre-registration goals.
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge and understanding of Federal, State, and local healthcare regulations.
• Knowledge of Microsoft Office Suite.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Ability to follow HIPAA standards and comply with patient confidentiality policies.
• Ability to multi-task and meet quotas and deadlines.
• Demonstrate diligence, accuracy, and precision.

Minimum Qualifications

• A High School Diploma or GED equivalent.
• One (1) year of experience in patient access or patient registration in a health care setting.

Preferred Qualifications

• One ((1) year of data entry experience.
• Prior call center experience.