Pre-Processor
About the role
The pre-processor position will be responsible for key functions that deliver a successful closing experience. From post-contract to close, you will be on the front lines of customer engagement, where you’ll use strong problem-solving and process execution to drive outcomes. At Community Title Network, we are committed to the highest service standards and are committed to excellence.
Key responsibilities
- Cooking the collection of key documents and information from customers and external providers.
- Coordinating with buyers/sellers on initial paperwork needed
- Reviewing files for typographical errors to ensure all information is correct in preparation for the closing
- Ordering payoff statements, HOA statements, water and sewer information, answering phones
- Managing data and document storage: transmitting, scanning, and filing into appropriate systems
- Liaising with external partners and coordinating activities critical for closing
- Communicating effectively with clients, customers, and fellow staff, including returning all voicemails and emails
- Aiding branch with administrative tasks and general customer service
Qualifications & Mindset
- Minimum of 1 year of relevant work experience in the banking, title/settlement/mortgage, service or other related industry
- Proficiency in Resware or other title software a plus
- Excellent communication and interpersonal skills
- Ability to multi-task and work under stringent deadlines
- Highly detail-oriented
- Collaborative and team-oriented
Compensation & Benefits
Salary will be competitive with similar roles at competing companies and you will also receive a robust benefits package. We offer medical, dental and vision insurance, 401(k) retirement plan with match, paid vacation, professional development opportunities, and more.
About Us
We are the fastest-growing title and settlement company in the Mid-Atlantic, and we are looking for team-oriented people who want to advance their careers. Our family-oriented philosophy and our team-oriented focus on customer service are driving forces for our company culture and success. We are looking for qualified individuals for positions in our company and look forward to discussing this opportunity with you!
About Community Title Network
Our Simple Approach. We find good people, provide them with the tools, resources, and support they need and desire, and help them elevate to their highest potential and best use, all of which create extremely happy, qualified, and successful team members working in a career–not just at a job.